ChainEdge (hereinafter referred to as the "Company") considers the
protection of user's personal information to be of utmost importance and
strives to protect the personal information provided by users to the
Company for using its services. The Company complies with relevant laws
and regulations related to the protection of personal information,
including the "Act on Promotion of Information and Communications Network
Utilization and Information Protection" and the "Personal Information
Protection Act".
The Company makes this Privacy Policy easily accessible to users within its services. This Privacy Policy may be
revised in accordance with relevant laws and the Company's internal policies, and any amendments will be notified
to users through announcements within the service.
Article 1 (Collection of Personal Information)
The personal information items collected by the Company are as follows:
-
Personal information collected when registering as a member or using
the service:
-
Mobile phone number authentication: Mobile phone number
-
Identity verification: Name, mobile phone number, mobile
carrier, identity verification information (CI, DI) (Separate
consent procedures by identity verification agencies will be
conducted during identity verification.)
-
Advertising/marketing (optional): Mobile phone number, email
address (You can choose whether to agree to receive
advertising/marketing information.)
-
Information automatically collected during service use: Information
may be automatically generated or collected during the process of
using the service for the purpose of ensuring service stability,
providing a secure service, restricting acts violating laws and
service terms, etc.
-
Service usage records, access logs, transaction records, access
IP information, cookies, records of fraudulent or improper use,
mobile device information (model name, mobile carrier
information, OS information, screen size, language and country
information, advertising ID, device identification information,
etc.)
-
Records of illegal/improper access to services and related
records, records of attempted access to services or service
applications, information necessary to verify the safe operation
environment of services and service applications
-
Additional information collected for customer consultation:
- Common: Mobile phone number, Google account, Apple account
- Mobile phone number change: Proof of mobile carrier
-
Methods of collecting personal information:
-
Collection through mobile apps, websites, email, customer center,
phone, etc.
-
Collection through consent provided by third parties through other
services
- Collection through automatic collection devices
Article 2 (Purpose of Collection and Use of Personal Information)
The Company collects and processes user's personal information for the
following purposes. The processed personal information will not be used
for any purpose other than the following, and if the purpose of use is
changed, the Company will take necessary measures, such as obtaining
separate consent in accordance with Article 18 of the Personal
Information Protection Act.
-
Member management:
-
Verification of identity and personal identification based on the
use of the membership service
-
Prevention of misuse and unauthorized use by malicious members
-
Confirmation of intent to join, registration, and limitation on
the number of registrations
- Verification of minors
-
Customer consultation, receipt and processing of customer
complaints, record keeping for dispute resolution
- Notice and information delivery
-
Performance of service provision contracts and billing settlement:
-
Matters related to the overall management of wallet services
provided by the Company, such as cryptocurrency deposit and
withdrawal processing
-
Service provision, content provision, and customized service
provision
- Payment and settlement of fees
- Notification of event/prize winners and product delivery
-
Utilization for marketing and advertising:
- Provision of optimized services to customers
- Development and specialization of new services (products)
-
Provision of services and advertisement according to demographic
characteristics
- Understanding of website access frequency
- Statistical analysis of service usage
-
Sending regular publications, informing about new products or
services
-
Planning web services and events that match customer interests
-
Delivery of advertising information such as prize events, events,
company news, or operation of member participation spaces
- Customer surveys
Article 3 (Retention and Use Period of Personal Information)
The Company processes personal information within the period agreed upon
by the user or as stipulated by relevant laws and regulations. The
retention and use periods for each type of personal information are as
follows:
-
Retention and Use Period of Personal Information
-
Records related to member management, user consultation, and
complaint handling: Retention period: Upon withdrawal
-
Records related to member withdrawal processing and mobile phone
number changes: Retention period: 5 years after withdrawal
-
Records related to cryptocurrency deposit and withdrawal:
Retention period: 5 years after withdrawal
Records related to cryptocurrency deposit and withdrawal:
Retention period: 5 years after withdrawal
-
Retention required by law for service provision
-
Personal information of users is generally destroyed without delay
once the purpose of collecting and using the personal information
is achieved. However, records of illegal service usage may be
retained for up to 1 year to prevent service abuse according to
internal policies.
-
The Company separately stores/controls or destroys the personal
information of long- term non-users who have not used the service
for 1 year, following the "Personal Information Effective Period
System" and relevant laws. The separately stored personal
information is destroyed after 4 years. However, if the law
requires the retention of information for a certain period, the
personal information will be safely retained for that period.
-
Records related to contracts or subscription withdrawals: 5
years (Act on Consumer Protection in Electronic Commerce,
etc.)
-
Records related to consumer complaints or dispute resolution:
3 years
- Records related to display and advertisements: 6 months
-
Records related to identity verification: 6 months (Act on
Promotion of Information and Communications Network
Utilization and Information Protection, Etc.)
-
Login records: 3 months (Telecommunications Business Act)
Article 4 (Outsourcing of Personal Information Processing)
The Company entrusts some of the necessary tasks for service provision
to external companies to perform personal information processing. The
Company manages and supervises the entrusted companies to ensure that
they do not violate relevant laws and regulations. The companies to
which the Company has entrusted the processing of personal information
are as follows:
Outsourced company:
Purpose:
Duration:
Article 5 (Rights and Obligations of Users and Legal Representatives and
How to Exercise Them)
-
Users may exercise their rights to access, correct, delete, or suspend
the processing of personal information from the Company at any time.
However, according to Article 35(4), Article 36(1), Article 37(2), and
other related laws and regulations, the exercise of users' rights to
access, correct, delete, or suspend the processing of personal
information may be restricted.
-
Users can exercise their rights by submitting a request in writing,
via email, fax, etc., in accordance with Article 41(1) of the
Enforcement Decree of the Personal Information Protection Act, and the
Company will promptly respond to such requests.
-
The exercise of rights under Paragraph 1 may be done through a legal
representative of the user or a person delegated by the user. In this
case, a power of attorney according to Form 11 of the Enforcement
Regulations of the Personal Information Protection Act must be
submitted.
-
If personal information cannot be deleted due to other laws specifying
that the personal information is subject to collection, the request
for deletion cannot be accepted.
-
When a request is made for access, correction, deletion, or suspension
of processing according to the user's right to use, the Company
verifies whether the requester is the user or a legitimate
representative.
Article 6 (Destruction of Personal Information)
-
The Company shall promptly destroy personal information when it
becomes unnecessary due to the expiration of the retention period of
personal information, achievement of the processing purposes, etc.
-
If the personal information needs to be retained under other laws
despite the expiration of the retention period agreed upon by the user
or the achievement of the processing purposes, the Company shall move
the relevant personal information to a separate database (DB) or store
it in a different location.
-
The method of destroying personal information is as follows:
-
Personal information stored in electronic file format shall be
permanently deleted to ensure that the records cannot be
reproduced.
-
Personal information recorded or stored on paper documents shall
be shredded or incinerated.
Article 7 (Technical and Managerial Measures for the Protection of
Personal Information)
The Company has established and implemented the following technical and
managerial measures to ensure the safety of personal information and
prevent its loss, theft, leakage, alteration, or damage while processing
users' personal information:
-
Establishment of Internal Management Plan:
The Company has established and implemented an internal management
plan to ensure the secure management of the personal information it
processes.
-
Encryption of User's Personal Information:
The Company securely encrypts and manages users' personal
information such as passwords and bank account numbers using secure
encryption algorithms.
-
Measures against Hacking and Other Threats:
The Company is making every effort to prevent users' personal
information from being leaked or damaged by hacking, computer
viruses, and other threats. It regularly backs up data to prepare
for personal information damage, utilizes the latest antivirus
programs to prevent leakage or damage to users' personal information
and data, and ensures the safe transmission of personal information
over networks through encrypted communication.
-
Minimization and Education of Personal Information Handlers:
The Company restricts the number of individuals handling personal
information to the minimum necessary for performing their duties and
educates them on the importance of personal information protection
through administrative measures.
Article 8 (Installation, Operation, and Refusal of Automatic Collection
Devices for Personal Information)
The Company uses cookies to provide users with convenience in using the
service by storing and retrieving usage information. Cookies are small
pieces of information that a website sends to a user's computer browser
(e.g., Internet Explorer).
-
Purpose of Using Cookies:
Cookies are used to store user preferences and other information to
provide users with a faster web environment and improve service
convenience. Through this, users can easily use the service more
conveniently.
-
Installation, Operation, and Refusal of Cookies:
Users have the option to allow or refuse the installation of
cookies, and they can also delete cookies at any time.
Article 9 (Personal Information Protection Manager and Department in
Charge)
-
The Company designates the following department and Personal
Information Protection Officer to protect users' personal
information and handle complaints related to personal information.
(Personal Information Protection Officer)
Officer in Charge: Personal Information Protection Manager
Email: bitmaster2025@gmail.com
-
Users may contact the Personal Information Protection Officer and the
designated department regarding any privacy-related inquiries that
arise while using the Company’s services. The Company will respond to
and address users' inquiries.
Article 10 (Restrictions for Minors)
-
The Company does not provide services to minors under the age of 18.
-
If a minor misrepresents themselves (e.g., false identity) or
registers through a method not recognized by the Company, and their
personal information is processed, a request to delete the minor’s
personal information can be made using the contact information
specified in Article 9. In such cases, the Company may request
supporting documents or additional information to verify the identity
of the minor or their legal representative.
Article 11 (Inquiries and Contact Information)
-
If you have any requests or comments, you may contact us via the email
specified in Article 9. This email is the only valid and official
means of communication with the Company. The Company is not
responsible for any errors, actions, or omissions resulting from the
failure to use a valid communication method.
-
The Company posts announcements and information through valid contact
information on this website or directly publishes notices on the
website. The Company is not responsible for any losses resulting from
reliance on information obtained through methods other than those
specified above.
-
For any additional questions regarding the Privacy Policy, you may
contact us at any time.
[Supplementary Provisions]
This privacy policy Version 1.0.1 will be
effective from January 1, 2024.